Privacy Policy

This Privacy Policy explains how ERA Solutions Inc. ("ERA", "we", "us") handles personal data collected through the ERA Super App, our websites, and related services for riders, customers, partner-drivers, riders-for-delivery, and merchants.

It applies to the services described on this website. Where a specific service or partner arrangement requires additional terms, those terms are provided separately at the point of collection.

Depending on how you use our services, we may collect:

• Account details — name, mobile number, email address, and account credentials.
• Verification details — for partner-drivers and merchants, documents required to confirm identity, licensing, or business registration.
• Transaction details — bookings, orders, deliveries, pickup and drop-off points, and payment records.
• Location data — with your device permission, so a trip, order, or delivery can be matched, routed, and tracked.
• Device and usage data — device identifiers, app version, log data, and diagnostics used to keep the service reliable and secure.
• Support communications — messages, reports, and feedback you send us.

• To create and maintain your account.
• To match, route, complete, and record rides, orders, and deliveries.
• To process payments and maintain transaction records.
• To provide customer support and to investigate incidents, disputes, fraud, and misuse.
• To operate, secure, troubleshoot, and improve our platform and service quality.
• To send service-related notices, and — where you have consented — promotional messages you can opt out of at any time.
• To comply with applicable Philippine laws and lawful requests.

We process personal data on the bases recognised under Republic Act No. 10173, the Data Privacy Act of 2012, and its Implementing Rules and Regulations. Depending on the activity, this may include your consent, the performance of a contract with you, compliance with a legal obligation, the protection of lawful rights and interests, or our legitimate interests where these do not override your fundamental rights and freedoms.

We share personal data only as needed to deliver the service you requested, and with parties bound to handle it confidentially:

• Service participants — limited details shared between a customer and the assigned partner-driver, rider, or merchant so a booking can be fulfilled.
• Service providers — hosting, payment processing, mapping, communications, and analytics providers acting on our instructions.
• Legal and regulatory recipients — where disclosure is required by law, court order, or a lawful request from a public authority.

We do not sell personal data.

We keep personal data only for as long as it is needed for the purposes described above, or for the period required by applicable Philippine law, tax and accounting rules, or the resolution of disputes. When data is no longer required, it is securely deleted or anonymised.

We apply organisational, physical, and technical measures intended to protect personal data against unauthorised access, disclosure, alteration, and loss — including access controls, encryption in transit, and internal handling procedures. No method of transmission or storage can be guaranteed to be absolutely secure, so we continue to review and strengthen our safeguards over time.

Under the Data Privacy Act of 2012, you have the right to be informed, to object, to access, to rectify, to erasure or blocking, to damages, to data portability, and to lodge a complaint. You may exercise these rights by contacting us using the details below.

We may need to verify your identity before acting on a request. If you believe your rights have been infringed, you may also raise the matter with the National Privacy Commission of the Philippines.

Our services are intended for users who are of legal age to enter into a binding contract in the Philippines. We do not knowingly collect personal data from children without the consent of a parent or guardian.

We may update this Policy as our services, technology, or legal obligations change. The current version is always available on this page, and material changes will be communicated through our app or website.

For privacy questions, requests, or concerns, contact ERA Solutions Inc. at admin@erasolutions.ph, or write to us at 4F Topaz Tower Damosa IT Park, JP. Laurel Lanang, Brgy. Alfonso Angliongto, Buhangin, Davao City, Philippines, 8000.

Requests relating to a specific booking are handled faster when you include the account mobile number used in the app.